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GENERAL

What is Stashbee?

  • Stashbee is a way for you to easily, safely and cheaply store the things you care about with trusted people nearby.

  • Unlike other storage companies - who use warehouses miles away from your home - we curate Storage Hosts near you who care about giving people'S extra stuff a loving home.

Why Stashbee?

  • Here’s what our customers say:

    • "Excellent service and well thought out. I met with the students wanting to store their stuff with no difficulties, got paid on time and as expected, and then the pickup went fine too. I can highly recommend for anyone with a bit of spare space!"

    • "Stashbee provided an excellent service, from start to finish - I was so impressed by their efficiency and how accommodating they were to our personal circumstances."

    • "Ridiculously simple and convenient - a great idea. I've just stored a few things to relieve a bit of extra space in the loft. No long of complex contracts to deal with or last minute extra charges. Will be using the service again."

Where can I use Stashbee?

  • WE CURRENTLY operate in LONDON, UK. LET US KNOW WHERE YOU ARE looking for storage inside the M25 AND WE'LL MATCH YOU WITH A HOST nearby. 

  • If you would like to see us in your area, REGISTER YOUR INTEREST HERE. We will keep you updated on where we’re expanding to next.

How do I start?


GUESTS

Are my things protected?

  • We know how important your things are to you, and keeping them safe is our highest priority. Here’s the ways in which your things are protected:

    • OPTIONAL INSURANCE FOR YOUR things: WE PROVIDE THE OPTION FOR YOU TO INSURE THE THINGS YOU ARE STORING THROUGH OUR PARTNERS GUARDHOG. GUARDHOG IS UNDERWRITTEN BY HISCOX LTD. YOU CAN FIND OUT MORE HERE.

    • CONTENT INSURANCE: It’s recommended that you confirm the terms of your existing contents insurance - if you have it - to check if your property is covered. These policies often cover property stored outside of your home in event of theft or damage.

    • INVENTORY TRACKING: It is your responsibility to keep track of the items you put into storage, and provide this information when making a claim for damage or theft.

How secure are the storage locations?

  • Every single host location is individually vetted by the Stashbee team, and all comply with the following criteria:

    • Hosts: trustworthy, friendly people willing to look after your stuff

    • Lockable: Fully and securely lockable locations

    • Dry: Watertight, free of damp

    • Accessible: Access for the Guest varies from location to location (see “Can I access my things?”)

    • Additional security features: Where additional security features are available, such as security cameras, alarms, security guards, or code protected access points, these will be communicated clearly to you prior to confirming your booking.

What are my Packaging options? 

  • Using my own boxes: You can use your own boxes, we just ask that you make sure your boxes are sufficiently sturdy and are no larger than 50cmx50cmx50cm and weigh less than 10kg. If you need tips on where to find boxes, we can advise you.

How does StashBee verify hosts? 

  • Host Identity Verification: Each hosts’ identity is verified by Stashbee via our back ground check partners onfido, and we meet each and every one of them in person.

  • Feedback and ratings: A review and feedback systems is in place to ensure the delivery of consistently excellent service.

Are there any restricted items? 

  • For legal and safety reasons, there are a few items which are totally banned from being stored through Stashbee:

    • Any kind of weapon (including guns), explosives, munitions or fireworks

    • Anything flammable, including petrol, gas, oil, paint, white spirit or lighter fluid

    • Anything illegal, including any class of drug, drug paraphernalia, stolen property or anything which you can get arrested for possessing

    • Any kind of food, drink or perishable good, including fruit, vegetables, meat, cheese.

    • Anything which was (or is!) alive, including animals, plants, insects, fungus or bacteria.

    • Anything which produces a strong smell, produces gas, leaks liquid, or is damp.

    • Any container of liquid

    • Anything hazardous, toxic, POLLUTED, CONTAMINATED OR RADIOACTIVE

    • Anything that creates noises

    • Anything which generates heat

    • Anything which may increase in size and/or burst

    • ANYTHING DAMP, MOULDY, ROTTEN OR MOTH-INFESTED

    • ANY CASH OR SECURITIES

HOW Can I access my things?

  • access will vary from host to host. PLease tell us how much access you need when requesting storage and we will ensure to match you to a host who is happy to provide that level of access. 

What happens after I make a reservation request? 

  • After you make a storage request, stashbee will match you with an appropriate host and be in touch to coordinate the details.

How do I know how many Stashbee boxes I need?

  • Check out our what fits in a box here.

Can I store items which don’t fit in a standard box?


HOSTS

How do I know what I’m storing is safe?

  • T's and C's: Guests who are storing items must formally agree to the Stashbee Terms and Conditions, which clearly details a full list of banned items. These can be found here.

  • BACKground checks: All GUESTS ARE BACKGROUND CHECKED BY STASHBEE VIA OUR SPECIALIST PARTNERS ONFIDO

How and when will I get paid?

  • Your storage fees are managed by Stashbee and  paid directly to you via GoCardless. (i.e. a full month after the date on which items are stored) You do not need to ask or remind your Guest for payment, WE'LL TAKE OF THAT.

  • We will always provide a clear summary of how much you are getting paid and why, including an explanation of Stashbee fees (20%).

What are my responsibilities as a host?

  • Responsiveness - hosts SHOULD respond to bookings and communications within 24 hours of receiving messages, though we understand that some times this is not possible.

  • Security - It is the host's responsibility to look after guests property and treat it like it is their own.

  • Maintenance - It is the host’s responsibility to make sure the storage site is well maintained to avoid any potential damage to GuEst boxes e.g. damp.

What happens if a customer stops payment?

  • The Stashbee Guarantee - Hosts will always be paid irrespective of customer payment.

  • If a customer stops payment Stashbee will attempt to  reestablish payment. If payment is not reestablished, the storeD items will be considered abandoned 30 days after the first missed payment. these will be removed, donated, recycled or sold by one of our partners.

  • Please do not ever handle or remove a Guest’s items by yourself. Always contact support@stashbee.com for assistance.

How do I know how many Stashbee boxes I have space for? 

  • just measure your available space (Height, Width and Length) and email it across to us at support@stashbee.com and we will calculate how many stuff you have space for.

How do I know how much money I can make from storage?

  • This depends on the type of space you have, and where it is location. FOR EXAMPLE, iF you are able to store 20 boxes PRICED per-item, you would be able to make approximately £960 a year. a garage which is being used at close to full capacity can earn in excess £2000 per year depending on size and location. if you have any specific questions about this, please contact SUPPORT@STASHBEE.COM.